Order Writing Information
Basic order information consists of:
- Quantity
- Preferred ship date
- Item number
- Complete shipping address
- Description
- Shipping instructions
Submit all orders, new or repeat, with complete copy instructions, including printed or typewritten imprint copy, arranged to serve as a layout for composition. All imprints will be set based upon judgement of our typesetters to best fit the imprint area available. Typestyles on file will be used unless otherwise specified. Orders with special instructions may incur an additional charge. If copy is supplied electronically, please provide a hard copy with the order.
Faxed or e-mailed (pdf format) purchase orders will be accepted. Please do not send confirming orders. Tru Art sends acknowledg- ments of all orders to confirm prices and established ship dates.
No intermediate quantity pricing is available. Please use the next lower quantity price. All catalog prices are quoted in U.S. dollars,F.O.B. factory. All Tru Art products are made in the U.S.A.
Tru Art will determine “best way” to ship. Freight Prepaid will be added to your invoice unless specified differently. Tru Art has negotiated discounted shipping rates and we pass on the discounts to our customers. Inside delivery must be specified on your purchase order. Variable timed shipments will be accepted in 2022 with all shipments to be complete by 12/31/2022. Please see “Split Shipments” for applicable charges and information.
Shipping Schedule
Production is scheduled on an individual basis for all items.
If a specific deadline must be met it must be pre-approved by the factory.
Shipping options include UPS, FedEx, Parcel Post, several LTL carriers, and several overnight couriers. The customer may specify a delivery method. Otherwise, Tru Art will select the carrier
with the best service/rate combination for your order. For certain requested shipping methods, including shipping using a distributor account number, a $10.00 (G) handling fee will apply.
Early Order Pricing
To qualify for early order pricing, when shown in the catalog, orders must be postmarked no later than May 31 and factory-ready with approved proof by July 15.
Factory-ready orders will be produced as submitted and stored free of charge in Tru Art’s warehouse until the requested ship date. If the order is not production ready by July 15 the new catalog
price will apply. See Tru Art’s Distributor Policies Statement for the early order discount terms.
Art Retention Policy
To safeguard your customer’s imprint and to keep our files current, Tru Art will retain distributor artwork on file (hard copy or electronic) for no more than one calendar selling season following the year of the original order.
Artwork will be returned upon request to the distributor after completion of the order. Artwork on file is available to distributors for other projects. A processing/handling fee will apply. Contact Tru Art for details.
Spec Samples
Tru Art can make spec samples for your selling efforts. Qualified accounts preferred. Contact the factory for cost and availability.